Shipping policy

Here is a clear, professional, and customer-friendly Shipping Policy tailored for your store. It incorporates the 3-7 business days timeline you specified and includes all the necessary placeholders so you can easily plug in the remaining details.

SHIPPING POLICY

Thank you for shopping at neospheres! We are committed to delivering your order accurately, in good condition, and always on time. Below you will find the details of our shipping operations and policies.

1. Order Processing Time

  • All orders are processed within [PROCESSING TIME, e.g., 1-2 business days] (excluding Sundays and national holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has officially shipped.

  • Note: Orders placed during major festive seasons or high-volume sales events may require an additional day for processing.

2. Shipping Methods & Costs

We partner with India's leading logistics networks (such as Delhivery, Xpressbees, and Ecom Express) to ensure your package is handled safely.

  • Prepaid Orders (UPI, Cards, Net Banking): Shipping is [SHIPPING COST FOR PREPAID, e.g., FREE].

  • Cash on Delivery (COD) Orders: Shipping is [SHIPPING COST FOR COD, e.g., FREE or a small flat fee].

  • For COD orders, please ensure you are available to pay the exact invoice amount in cash to our delivery partner at the time of physical delivery.

3. Delivery Timeframes

Once dispatched from our facility, your order will be delivered within 3-7 business days.

  • Metro Cities (e.g., Bengaluru, Mumbai, Delhi): Typically arrive faster, usually within 2-4 business days.

  • Tier-2 / Tier-3 Cities and Rural Locations: May take the full 5-7 business days depending on local courier routing.

4. Tracking Information

  • As soon as your order is handed over to the courier partner, we will send you a shipment confirmation email and/or SMS containing a unique Tracking ID and a link to track your package in real-time.

  • Please allow up to 24 hours for the tracking status to update on the courier portal after receiving your link.

5. Delivery Issues, Damaged Shipments, and Delays

  • Unexpected Delays: While we strive to meet our delivery timelines, occasional delays can happen due to extreme weather, flight disruptions, public holidays, or local logistics bottlenecks. We appreciate your patience in these rare scenarios.

  • Incorrect Address: We are not responsible for packages that cannot be delivered due to an incomplete or incorrect shipping address provided during checkout. Please double-check your delivery details before placing your order.

  • Damaged in Transit: If your package arrives visibly damaged or tampered with, please do not accept it from the delivery agent. Take a photograph/video of the package and immediately contact us at our email so we can arrange a swift replacement for you.